Question 1

What is the minimum order quantity?

Accepted Answer

The minimum order quantity varies per product and is clearly indicated on each product page. For bulk orders and custom orders, please contact us for a tailored quote.

Question 2

What are the delivery times?

Accepted Answer

Standard products in stock are typically delivered within 1-2 business days. Custom products have a lead time of 2-4 weeks depending on specifications.

Question 3

Can I place a trial order?

Accepted Answer

Yes, we offer the option to order a sample before placing a larger order. Please contact our sales team for the possibilities.

Question 4

What payment options are available?

Accepted Answer

We offer payment on account (net 30 days) for registered B2B customers. New customers start with prepayment by default. SEPA bank transfer is the standard payment method.

Question 5

Is technical support available?

Accepted Answer

Yes, our technical team is available by phone and email. We also offer on-site support for larger projects. See our knowledge base for technical documentation and guides.

Frequently asked questions